Shipping policy
SHIPPING POLICY
Last updated: August 2026
1. Delivery Coverage Motora currently ships nationwide across South Africa. We do not ship internationally at this time.
2. Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed over weekends or on public holidays are processed the next business day.
3. Shipping Rates & Delivery Times
- Standard Delivery (8–11 business days): Calculated at checkout based on your location and order weight.
- Free Shipping: Available on qualifying orders — check our current promotions for the threshold.
- Delivery times are estimates and may vary due to courier delays or remote area surcharges.
4. Courier Partner We ship via Aramex to ensure your order arrives safely and on time. A tracking number will be emailed to you once your order has been dispatched.
5. Order Tracking Once your order ships, you'll receive a confirmation email with a tracking link. You can use this to monitor your delivery in real time.
6. Remote & Rural Areas Deliveries to remote or rural areas may take an additional 1–3 business days and may incur additional courier surcharges. These will be reflected at checkout.
7. Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at motora.co.za@gmail.com. We'll work with Aramex to resolve the issue as quickly as possible.
8. Incorrect Address Please ensure your delivery address is correct at checkout. Motora is not responsible for delays or failed deliveries due to an incorrect address provided by the customer. Re-delivery fees may apply.
9. Contact Us For any shipping queries, reach us at:
- Email: motora.co.za@gmail.com
- Website: motora.co.za